Privacy
The following is a general privacy policy. Please note that Ralo Automation has a more detailed privacy policy in relation to operational data from the camera system used in its Draft-M8 product.
We are committed to protecting the privacy of the personal information we collect and receive. This Privacy Policy seeks to explain how we collect, use, disclose and otherwise handle personal information. It also seeks to explain how you address about any suspected privacy breach.
- Our contact information
Ralo Automation Pty Ltd
16 Palladium Blvd,
Drouin VIC 3818 - What personal data do we collect
The personal data we collect from you will depend on our interaction with you.
Website visit only
If you visit our website to view the content only you do not need to provide us with any personal data. However, your browser transmits some data automatically, such as the date and time of retrieval of one of our web pages, your browser type and settings, your operating system, the last page you visited, the data transmitted, the access status, and your IP address.
Contact via telephone, email or form submission
To communicate with us, request information (e.g. free report, e-book) or make an appointment you will be required to provide personal data. We use this data to fulfil your request.
Blog comment
If you leave a comment on our site, you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Visitor comments may be checked through an automated spam detection service.
Purchase a service or product
If you purchase a product or service from us you will be required to provide personal data to fulfil the requirements of a contractual or service relationship, which may exist between you and our organisation.
If your purchase requires an account on our website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Personal Information is obtained in many ways including interviews, correspondence, transactional data (such as purchase information), by telephone, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties.
We don’t guarantee website links or policy of authorised third parties. - What we do with your personal data
We process personal data only of the purpose for which they are collected. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications. You can unsubscribe from these emails at any time, please see ‘How to unsubscribe’ below for further information.
From our customers and clients we process and retain personal data for the following purposes.
– Processing purpose Retention period
– Communications, marketing and intelligence Until consent withdrawn
– Customer support Until consent withdrawn
– Sales and distribution of products and services Until consent withdrawn
When your personal data is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal data. However, most of the personal data is or will be stored in client files which will be kept by us for a minimum of 7 years.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
- Who we might share your personal data with
We process personal data only of the purpose for which they are collected. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications. You can unsubscribe from these emails at any time, please see ‘How to unsubscribe’ below for further information.
From our customers and clients we process and retain personal data for the following purposes.
– Processing purpose Retention period
– Communications, marketing and intelligence Until consent withdrawn
– Customer support Until consent withdrawn
– Sales and distribution of products and services Until consent withdrawn
When your personal data is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal data. However, most of the personal data is or will be stored in client files which will be kept by us for a minimum of 7 years
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
- How we look after personal data
We process personal data only of the purpose for which they are collected. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications. You can unsubscribe from these emails at any time, please see ‘How to unsubscribe’ below for further information.
From our customers and clients, we process and retain personal data for the following purposes.
Processing purpose Retention period
– Communications, marketing and intelligence Until consent withdrawn
– Customer support Until consent withdrawn
– Sales and distribution of products and services Until consent withdrawn
When your personal data is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal data. However, most of the personal data is or will be stored in client files which will be kept by us for a minimum of 7 years.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
- How can you access your personal data
You may access the personal data we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal data, please contact us in writing.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Small Business Australia will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal data.
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To protect your personal data, we may require identification from you before releasing the requested information. - How to unsubscribe
Our communications and marketing emails supply an option at the bottom of the emails to either ‘unsubscribe’ or ‘manage preferences’ in relation to your communication subscription. Alternatively, you can make a request from our company website. - Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. - Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. - Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
• Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. - Policy updates
This Policy may change from time to time and is available on our website. - Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Ralo Automation Pty Ltd
16 Palladium Blvd,
Drouin VIC 3818